Technical Customer Support Specialist – HRIS/HCM

Sage is hiring a Customer Support Specialist for Sage HCM in Newcastle upon Tyne. The role involves investigating and troubleshooting complex customer issues, collaborating with internal teams to validate findings, and directing customers on product functionality and best practices.

You will own cases, perform hands-on testing, and escalate defects when needed while providing education to customers. Hybrid work setup in the United Kingdom supports flexible collaboration across teams.

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