Customer Experience Lead, Connected Workspaces

Wavenet is seeking a Customer Experience Manager to own the in-life experience across a flex workspace cluster within the Wavenet Connected division. You will act as the primary liaison for landlords, centre managers and key stakeholders, ensuring premium digital-first journeys for operators and tenants across multiple sites.

You will monitor Wi‑Fi quality and performance, coordinate with Delivery, Support and Customer Success, and drive improvements with product and engineering teams to meet

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