Technical Support Engineer

Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between £35,000 – £40,000 depending on experience.

Duties:

• Troubleshoot end user technical product issues
• Supporting both business clients, electricians, installers as well as the general public
• Working with a ticketing system, handling both inbound and outbound support calls and emails
• Remote monitoring to try to find a solution over the telephone
• Diary management organising weekly site visits to customers homes, and commercial sites
• Route planning
• Remotely diagnose product issues
• Provide external and internal technical product training
• Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department
• Assisting with technical documentation – development, classification, vetting, version management, etc.

Benefits:

• £35,000 – £40,000
• 20 days holiday plus bank holidays
• Pension
• Private healthcare

Experience:

• Previous experience in a technical support role
• An electrical background is ideal and have any metering experience that would be a huge plus.
• Strong technical background and can learn products quickly
• Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
• Confident customer service skills are essential, as customer liaison will be an essential part of the role

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