Business Support Administrator

About the job Business Support Administrator

Key Responsibilities

• 1. Maintaining computerised and manual information systems including data input across a range of systems..
• 2. Undertaking general office support work including emailing, photocopying, filing, faxing, collating and dealing with routine correspondence.
• 3. Taking accurate messages by telephone, face to face or email and passing on to appropriate person.
• 4. Handling incoming and outgoing mail as required by the Business Support Centre
• 5. Management of group email accounts as required by the Business Support Centre
• 6. Processing of mail merge documents as required by the specific services within the Business Support Centre
• 7. Operating office equipment (e.g. scanners, copiers, fax machines) and replenish paper, toner etc. as needed.
• 8. To provide project support as required to Business Service Centre projects
• 9. Assisting BSC teams as appropriate
• 10. Processing requests in accordance with Service Level Agreement timescales, for job application packs (arising from telephone calls, e-mail and RAD C3 downloads), preparing and despatching packs and keeping records on database.
• 11. Accurately logging Equal Opportunities Monitoring information on the Recruitment database.
• 12. Scanning and indexing of recruitment related documents into the Papertrail DMS System. Financial Services
• 13. Preparation of documents for scanning into the ICC module of the BMS system Employee Services
• 14. Scanning and indexing of a range of documents across Employee Services including the Pensions Administration System.

Key Accountabilities

• 1. For the accuracy of work undertaken
• 2. To ensure that the correct processes are followed
• 3. Work efficiently and effectively to support operational services.
• 4. To project a professional attitude at all times when dealing with customers and colleagues
• 5. To maintain the security and integrity of all personal data, including bank account details, electronic and paper, held in line with data security principles

Person Specification

Education and Knowledge

• 1. Educated to GCSE level or equivalent
• 2. Good literacy and numeracy skills
• 3. Working knowledge of business processes
• 4. Good customer service skills

Experience

• 1. Experience of clerical/administrative procedures
• 2. Experience of using office equipment
• 3. Experience of working as part of a team

Personal skills and general competencies

• 1. Be able to contribute effectively as a member of a team
• 2. Be able to consistently achieve a high level of accuracy
• 3. Have the ability to work on own initiate
• 4. Be able to verbally communicate effectively with staff at all levels
• 5. Be able to follow agreed procedures and guidelines

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