Company: Live Nation
Location: London
Job Description:
Live Nation seeks a Customer Services Manager to join our Escalations team, supporting the Head of Escalations. You will gather facts, build case files and draft empathetic responses for complex complaints across touring and festival operations, including our VIP offering.
You will liaise with the ADR service, manage submissions and deadlines, and drive improvements in customer service practices. You will work with internal stakeholders to resolve cases quickly, produce reports on ADR volumes
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Posted: October 21st, 2026