Senior Service Designer — Lead Experience & Change (Hybrid)

L&Q is seeking a Senior Service Designer to shape the target operating model and end-to-end resident journeys within our multi-year transformation.

You will lead a team of six, work with architecture and programme teams, and ensure service design standards are applied across change work.

This role offers hybrid working across London and other locations, with a strong emphasis on user-centred design and regulatory compliance.

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