Chief Designer, Insights & Colleague Experience

Lloyds Banking Group is seeking a Head of Design, Insights & Colleague Experience in the UK. You will lead research, insight, service design and colleague experience across journeys and services, shaping end-to-end experiences and measuring impact with senior stakeholders.

You’ll collaborate with People & Places, Product, Operations, Technology and Data to deliver improvements, explore AI-enabled approaches with governance, and build capability across the organisation for smarter, personalised

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