Complex Admin Officer

Job Title: Complex Admin OfficerLocation: Newham

Rate: 18.92 hour

Term: 3-6 months with the possibility of being extended to 1 year

Our client is seeking a motivated and experienced Complex Admin Officer to join their Resident Services team. This role is pivotal in ensuring the delivery of high-quality services to the borough’s diverse housing residents, focusing on compliance, enhanced communication, and fire safety.

Key Responsibilities:

• Respond to resident inquiries through various channels, ensuring excellent customer service.
• Conduct investigations into tenancy irregularities, including unlawful subletting and abandonment.
• Provide expert advice on fire safety and housing compliance.
• Support vulnerable residents in sustaining their tenancies, collaborating with relevant support networks.
• Attend court or tribunals as necessary and manage tenancy breaches until resolution.

Essential Qualifications:

• Demonstrable understanding of multi-tenure housing management.
• Specialist knowledge in areas such as fire safety, tenancy irregularities, and legal enforcement.
• Strong communication skills to engage effectively with residents and colleagues.

Personal Attributes:

• A proactive problem-solver who can work under pressure and meet deadlines.
• Ability to work collaboratively in a team while maintaining a high level of service quality.
• Commitment to equality and diversity, aligning with the organisation’s values.

What Our Client Offers:

• A dynamic work environment that places people at the heart of its mission.
• Opportunities for personal and professional development.
• A commitment to supporting staff in fulfilling corporate parenting responsibilities.

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