Admin Officer – Telephony | Northern Ireland Civil Service | Ballymena
£13.75 per hour | Full-Time | Long-Term Temporary Opportunity | Full Training Provided
Looking for your next opportunity? We have a fantastic chance to join the Northern Ireland Civil Service in Ballymena as a full-time Administrative Officer within State Pension.No previous experience is required. If you’re a confident communicator, comfortable speaking with customers and keen to build your experience within the public sector, we’d love to hear from you.
The Details
- Pay: £13.75 per hour ( paid weekly )
- Start date: 2 November 2026
- Location: Ballymena
- Hours: Full-time, 8-hour shifts between 8am and 8pm, Monday to Friday
- Saturday working: 1 Saturday in every 4, 9am-5pm
- Contract: 51 weeks, with the possibility of extension
- Training: Full training provided
- Working arrangement: Initially fully office-based, including training. Working from home may become available in the future.
Why Apply?
- No previous experience required
- Full on-the-job training provided
- £13.75 per hour
- Long-term 51-week opportunity with potential extension
- Most weekends off – only 1 in 4 Saturdays
- Valuable experience within the Northern Ireland Civil Service
What You’ll Be Doing
Working within the Department for Communities, you’ll support customers based in Great Britain through a busy State Pension telephony service.You’ll provide a professional, helpful and efficient service, handling customer queries and accurately processing information while working towards agreed service standards and targets.
We’re Looking For People Who Have:
- Excellent customer service and call-handling skills
- Strong verbal and written communication
- Confidence building rapport with customers and colleagues
- The ability to work accurately and meet deadlines and targets
- Basic IT/computer literacy and the ability to learn new systems
- Good organisation and time-management skills
- A positive attitude and willingness to learn
- A strong work ethic, with excellent attendance and timekeeping
- The ability to work effectively as part of a team
Essential Criteria
5 GCSEs at Grade C or above, including English and Maths.Please note: An AccessNI check will be required.
Ready for Your Next Opportunity?
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