IT Service Manager – Multi-Site Service Excellence

HMRC, part of the CDIO Group, is building high-quality digital services. An IT Service Manager in Borders & Trade oversees service across platforms to ensure availability and performance, defining SLAs/OLAs and guiding a multi-sourced team for operational excellence.

You will work with IT service operations, HMRC partners and external traders to drive continual service improvement and stakeholder engagement across multiple locations.

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