Position: Inbound & Outbound Sales Advisor (Customer Service)
Salary: Up to£28,000 per annum DOE
Hours: 40 /week MON-FRI + 1 in 4 SATs (Half Day) *ROTA
Location: Williams, 13 Standard Way, Fareham, PO16 8XB
*ROTA: WED will be the usual rota day off. Working hours vary over 4-week period, falling between 06:30 (earliest start) and 18:00 (latest finish). Allocated weekday half-day on weeks working a half-day SAT (07:00-12:00)!
If you’re interested in working for a company that’s been listed for 5 years running on the ‘Top 100 Best Companies to Work For’, then keep reading…
Here at Williams, an independent plumbing and heating merchant, we’re looking for a proven Customer Service professional to support our friendly, close-knit team at our Central Support Offices in Fareham!
As an Inbound & Outbound Sales Advisor, you’ll be:
- Delivering outstanding customer service to our customers via telephone and email.
- Using your ideas and initiative to rectify complaints and resolve challenges.
- Taking inbound and outbound calls and managing requests promptly and effectively.
- Cross selling, soft selling and upselling at every opportunity.
- Reducing costs through your excellent attention to detail.
- Problem solving through a solutions-based approach.
- Processing orders and quotes in a timely manner.
- Managing e-mails and online orders.
Ideally, you are:
- Familiar with working in a similar Customer Service or Sales environment.
- A Team player! Keen to support colleagues across multiple departments.
- Self-motivated and willing to work hard to help achieve team goals.
- IT Literate with a sound level of general computer skills.
- Able to prioritise tasks, meet deadlines, and multitask.
- Highly organised and focussed on process and quality.
Some of our excellent benefits include:
- 33 days annual leave, increasing with the length of service
- Training and development opportunities specific to you
- Discounted shopping platform & gym membership
- Private medical insurance for the whole family
- 24/7 Employee Assistance Programme
- Car leasing & cycle-to-work schemes
- Company discount on our products
- Contributory pension scheme
- Life Assurance
So what are you waiting for!?
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