Senior Sales Support / Customer Service Executive – Consumer – Chessington (4/5 days pw in office) – £40/45,000 + bonus

We’re working with a thriving consumer business looking to recruit a Senior Account Manager on a permanent basis. Reporting into the Director of Sales and with a dotted line to the Senior Manager Team, the remit of the role will be lead the Service Support function, leading a team of 3 and delivering best-in-class customer service. Key areas of focus will include:-

• Ensuring exceptional customer service and leading by example in striving for customer satisfaction, rapidly responding to queries.
• Supporting the field sales team by processing customer orders, quotations, proformas via email, phone, online and occasionally face-to face.
• Advising existing and prospective customers on product suitability and stocks status, and proactively suggesting alternative products where applicable.
• Assisting with after sales information, liaising with purchasing, dispatch and accounts departments to ensure customer’s orders are delivered on time.
• Assisting with tender processes and matching company range to incumbent supplier range
• Proactive courtesy calls to customers to ensure we are meeting their requirements.

They’re looking for a pro-active and ‘on-it’ Account Manager with strong inter-personal skills, a problem-solving DNA who can build strong working relationships. Great company, really bubbly team.

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