Operations Shift Manager

Full Time | 40 Hours Per Week | £42,000 + Bonus|

What You’ll Be Doing

As Shift Operations Manager, you’ll be responsible for:

• Leading and motivating operational teams to deliver service, productivity and quality targets
• Managing warehouse and transport operations during your shift
• Ensuring staffing levels are effective, including the management of agency colleagues and external contractors
• Monitoring performance KPIs and taking action to drive continuous improvement
• Resolving operational issues and responding quickly to changing priorities
• Managing transport compliance, vehicle maintenance schedules and legal operating requirements
• Supporting the management of the site’s Operator’s Licence obligations
• Maintaining Driver CPC and transport compliance standards
• Ensuring health & safety policies and procedures are followed at all times
• Conducting investigations, coaching and performance management where required
• Building strong relationships with colleagues and stakeholders across the business
• Driving operational excellence and identifying opportunities to improve processes, efficiency and customer service

Shift Pattern:

This role operates on a rotating shift pattern across the team, including AM shifts starting at 5:00am, mid shifts, and PM shifts starting at 2:00pm. Team members will rotate between these shifts on a planned basis to support operational requirements.

• Experience supporting or managing an Operator’s Licence (O-Licence)
• Experience managing transport compliance and vehicle maintenance programmes
• Flexible approach to working across shift patterns

The Cool Side of the Pillow (Our Benefits)

• Up to 50% colleague discount on Bensons products
• Access to Retail Trust wellbeing and financial support services
• Group Income Protection
• Annual leave buy and sell scheme
• Enhanced maternity and adoption leave
• Learning and development programmes
• Internal career progression opportunities
• Group Life Assurance (2x annual salary)
• 28 days annual leave in year one, increasing with service

What We’re Looking For

We’re looking for an operational leader who enjoys managing people, solving problems and delivering results in a fast-paced environment.

You’ll ideally have:

• Previous experience managing teams within a warehouse, logistics, distribution and transport operation
• Strong people management and leadership skills
• Experience managing productivity, service and operational performance targets
• Experience controlling operational costs, including labour spend, agency usage, overtime, site expenditure and workforce planning
• The ability to balance service delivery with effective cost management and budget control
• Knowledge of transport legislation, vehicle compliance and fleet management
• Experience managing agency labour and third-party contractors
• A good understanding of health & safety requirements within a warehouse and transport environment
• Strong communication and stakeholder management skills
• The ability to remain calm under pressure and make effective decisions
• Experience using performance data and KPIs to drive operational improvements and efficiencies

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