Resident Income & Rent Support Officer (Hybrid)

OUR CLIENT, a community-focused organisation, is seeking a proactive Assistant Income Officer to support residents with account queries, payments, and practical financial guidance. This hybrid role combines customer contact, accurate administration, and early action to prevent debt from escalating.

You will resolve rent and service charge queries by phone and email, process payments, and help residents access benefits and money advice to sustain tenancies, while keeping clear, sensitive

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