Workspace Operations Manager

Somerset Council is recruiting a permanent manager to run its portfolio of enterprise and innovation workspaces across the county. The post covers day-to-day operation and longer-term development of the managed workspaces, with a focus on occupancy, tenant service and income. Main bases are the Firepool Centre and Yeovil Innovation Centre, with regular travel to other centres and hybrid working offered. Sponsorship is not available for this role.

What the job involves

• Lead the operational management, strategic development and continuous improvement of the enterprise and innovation workspaces
• Manage and support workspace teams, keeping service standards high for tenants and users
• Maximise occupancy, income and overall workspace performance, keeping centres well used and financially sustainable
• Monitor risks, performance and budgets, reporting clearly and making recommendations
• Build relationships with internal services, business partners and stakeholders
• Shape the business support offer through workspace development projects, events and growth initiatives

What’s required

Qualifications

• Degree-level qualification or equivalent experience

Experience

• Experience managing operational services, facilities or commercial workspaces
• Strong experience managing budgets, financial planning, performance and risk

Skills & knowledge

• Knowledge of workspace management and customer-focused service delivery
• Proven ability to build relationships and work with a wide range of stakeholders
• Excellent leadership, organisational, problem-solving and project management skills
• Managing multiple priorities and delivering results

Other

• Ability to travel around Somerset

What’s offered

• 33 days’ annual leave plus bank holidays, with the option to buy additional leave
• Local Government Pension Scheme
• Flexible and hybrid working, where service needs allow
• Health and wellbeing support, including confidential employee assistance
• Paid volunteering opportunities

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