Customer Experience Lead, Transpennine Route Upgrade

Northern is seeking a TRU Customer Lead to drive customer experience across the Transpennine Route Upgrade programme. You will lead a team, coordinate across organisations and ensure customer needs shape planning, delivery and service changes across Manchester, Leeds and York.

Based in the North with 37 hours per week on a fixed-term 12‑month contract, you will travel across the route and support frontline colleagues to deliver customer handling plans while protecting Northern’s reputation

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