Senior Change & Readiness Leader, Customer Services

Lloyds Banking Group in the UK seeks an inspirational senior manager to shape Customer Services, leading three teams to land and embed change across the operation. You will prioritise demand, assess risks and drive training delivery to ensure adoption of new processes and systems.

With 8+ years in large-scale change within complex environments, you will build capability, govern delivery and influence senior stakeholders to deliver measurable improvements in customer outcomes and colleague

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