Lead In-Store Customer Experience Transformation

Marks & Spencer is seeking an in-store Lead Customer Proposition Manager to drive digital customer experience transformation across our store estate. You will shape end-to-end propositions for Fashion, Home & Beauty and Foods, translating strategy into scalable, technology-enabled solutions that improve customer experience and streamline colleague processes.

From concept through pilot, evaluation and scale, you will ensure propositions are viable and land successfully in stores.

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