Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Role: Desktop Support Engineer with Server Exposure
Location: Worcester, UK (On-site)
Duration: Backfill (Backfill / On-demand ticket basis)
IR35 Status: Outside IR35
Note: This is not a pure server administrator role. Desktop support is the primary responsibility.
Role Summary:
- This is a hands-on Desktop Support Engineer role with additional exposure to server and infrastructure technologies.
- The primary responsibility is daily desktop and onsite support, along with operational support for Windows Server, Hyper-V, Veeam Backup, HP Storage, and Microsoft SQL Server.
Primary Responsibilities (Desktop / Site Support):
- Daily L1/L2 desktop and end-user support
- Windows desktops, laptops, printers, and peripherals
- Hardware troubleshooting, replacements, and installations
- Onsite coordination with NOC and vendors
- Hands-on site activities (device reset, cable plug/unplug if required)
- Incident and request handling using ServiceNow
- Follow ITIL and change management processes
Additional Responsibilities (Server / Infrastructure Support):
- Windows Server operational support
- Hyper-V / Hyper-V Cluster exposure
- Veeam Backup monitoring and basic restore support
- HP Storage (SAN) – operational exposure
- Microsoft SQL Server – basic admin exposure
- Active Directory – basic exposure
- Support patching, firmware updates, and backup tape rotation
- Coordinate with OEM vendors and follow the escalation matrix
Mandatory Skills (Screening Checklist):
- Strong Desktop Support experience (Windows environment)
- Windows Server basics
- Hyper-V exposure
- Veeam Backup exposure
- ServiceNow / ITIL awareness
- Willingness for full onsite, hands-on support
Good to Have:
- HP Storage / SAN exposure
- SQL Server basics
- Data center or on-site support experience
- Vendor / OEM coordination experience
GDPR Notice: By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies’ privacy policies. Your profile will not be shared with any client without your prior consent.
Equal Opportunity Statement: Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination-free workplace.
#J-18808-Ljbffr…