EMEA Financial Services Customer Success Lead

Oxford Economics (OE) is seeking a Customer Success Executive to support Financial Services clients across the EMEA region from London, UK. You will manage the post-sale journey, onboard clients, deliver regular training, improve user experience, and help customers realise value from OE’s services while driving retention and renewal outcomes.

You will own the customer lifecycle, monitor engagement, identify renewal risks and growth opportunities, and collaborate with cross-functional teams

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