Glasgow | £16.00 per hour | 12-Month Temporary Contract
We’re recruiting for a Customer Service Administrator to join a large, well-established organisation in Glasgow. This is an excellent opportunity for someone who enjoys administration, problem-solving and delivering a high standard of customer service within a busy operational environment.
This is a predominantly administration-based role with occasional customer contact. You’ll be responsible for handling customer requests, reviewing documentation, updating records and supporting a range of operational processes.
Following a comprehensive training programme, hybrid working will be available.
Key Responsibilities
- Processing customer requests and ensuring records are updated accurately and efficiently.
- Reviewing customer information and documentation to ensure all requirements have been met.
- Managing a variety of work queues, customer requests and shared inboxes.
- Communicating with customers where necessary to obtain information or provide updates.
- Taking ownership of queries from receipt through to resolution.
- Supporting the delivery of an excellent customer experience throughout the customer journey.
- Maintaining a high level of accuracy when handling data and sensitive information.
- Working within established policies, procedures and compliance frameworks.
- Identifying and escalating any potential issues or risks where appropriate.
- Collaborating with colleagues to achieve team objectives and service level agreements.
About You
We’re looking for candidates who are motivated, organised and keen to learn.
You’ll ideally have:
- Previous administration, customer service or contact centre experience.
- Strong attention to detail and accuracy.
- Excellent communication skills, both written and verbal.
- Good organisational and time management skills.
- Confidence using multiple systems and managing a varied workload.
- A proactive and positive approach to work.
Desirable, but not essential:
- Experience working in a regulated environment.
- Previous experience within financial services, insurance or professional services.
- Experience handling customer documentation or verification processes.
- Exposure to risk, compliance or quality-checking activities.
What’s On Offer?
- £16.00 per hour.
- 12-month temporary assignment.
- Potential opportunity for contract extension or permanent opportunities.
- Full training provided.
- Initial training period of approximately 4 to 8 weeks in the Glasgow office.
- Hybrid working available following successful completion of training, with 2 days in the office and 3 days working from home.
- Supportive team environment with ongoing development opportunities.
This role would suit administrators, customer service professionals, operations assistants, claims handlers, coordinators and contact centre advisers looking to develop their experience within a professional and highly structured environment.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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