Care Navigation Lead – Patient Experience

Company: The Chislehurst Partnership
Apply for the Care Navigation Lead – Patient Experience
Location: London
Job Description:

The Chislehurst Partnership is seeking a Patient Services Manager to lead its Care Navigation Team across both sites. You will oversee 30 Care Navigators and two Assistants, managing rotas, recruitment, appraisals and daily service delivery while handling patient feedback, complaints and NHS App promotion.

Experience supervising a healthcare, customer service or administrative team is essential; confidentiality and information governance are paramount.

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Posted: October 31st, 2026