Customer Care Coordinator

SF Partners are supporting an organisation in Solihull that are looking to recruit a Customer Care Administrator on a contract basis for 12 months.

Salary: £24,000-£28,000

Working pattern: full time site based

Responsibilities

• Ensure all reported defects are recorded, actioned and closed out efficiently.
• Accountable for defects received until the job is closed.
• Complete all updates provided by site teams and Customer Care operatives and action as required.
• Plan and coordinate works with the operational team.
• Accountable for the daily movement of Customer Care operatives.
• Maintain effective communication with customers to assist in the completion of works.
• Follow up works effectively to ensure closure.
• Communicate with the Technical team to close out drainage remedial works.
• Update Contract Managers weekly to ensure follow-up on live defects.
• Support Contract Managers with regular updates on outstanding works on live sites.
• Provide regular feedback and communication on ongoing jobs to relevant persons.
• Ensure good working relationships are created and maintained.
• Provide effective communication and support to internal and external stakeholders to enable an efficient and productive service between offices, clients, customers, sites and subcontractors.
• Ensure any concerns, complaints or issues are escalated to the Customer Care Manager.
• Raise invoices, collate supporting documentation and submit these to the relevant client following completion of chargeable works.
• Chase outstanding debt with clients.
• Maintain weekly reports for clients, providing updates on outstanding works.
• Communicate with the Commercial team and follow up on outstanding pricing and defect-related queries.

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