Ref: BA37 Patient Services Co-ordinator Apprentice at Drs Ansari, Carradus & Farndell

Introduction

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Positively promote the practice to ensure a consistent growth in patient list size
• Provide general administrative assistance to the practice team

About the Employer

• Busy GP practice part of Preston & South Ribble Primary Care Network with extensive healthcare team serving local community healthcare servicesPatient list size not exceeding 10,500 patients

What You’ll Do

• To gain a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Sorting and distributing incoming mail, ensuring individual correspondence is dealt with i.e. reports etc.
• Filing letters, notes / forms / results and maintaining patient records manually and electronically
• Processing online blood test forms
• Opening and distributing post
• Dealing appropriately with outgoing mail
• Patient contact using telephone / email and text message

Training Outcome

• Possibility for further progression in NVQ’s

Skills Required

• Communication skills
• Attention to detail
• Customer care skills
• Administrative skills
• Team working

Qualifications

• Essential – GCSE – GCSE English – A*-C/Grade 9-4 Equivalent
• Essential – GCSE – GCSE Maths – A*-C/Grade 9-4 equivalent

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday 7.30am – 4.00pm.Tuesday 7.30am – 1.00pm.Wednesday, 8.00am – 5.00pm.Thursday, off the job and portfolio day and will be in the practice for 6 hours, 7.30am – 1.00pm. Friday, 8.00am – 6.30pm.

Expected Duration: 1 Year 6 Months

Training Provider: RUNSHAW COLLEGE

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