Customer Support Engineer – AI Tech
Oxford Circus, London – Hybrid£30,000–£35,000 DOE2–3 days per week with the teamFast-growing AI startup | Potential equity
We’re working with an exciting, fast-growing AI technology company that is looking for a Customer Support Engineer to join its London team.
Their platform is already used by 1,500+ healthcare professionals globally, with customers across the UK, Europe, Australia and New Zealand.
This is a brilliant opportunity for someone who loves the combination of technology, problem-solving and working directly with customers.
What you’ll be doing:
- Onboarding new customers and leading product demos
- Providing ongoing customer and technical support
- Troubleshooting platform, configuration and technical issues
- Managing support tickets, bugs and customer requests
- Working closely with the Product Development team
- Keeping customers updated throughout the resolution process
- Identifying recurring issues and suggesting product improvements
What we’re looking for:
- Previous experience in a technical/customer support role within a technology company
- Excellent communication and customer service skills
- Strong troubleshooting and problem-solving ability
- Confidence explaining technical issues in a simple way
- Ability to pick up new software and technology quickly
- Someone who will thrive in a fast-paced startup environment
Experience with AI or prompt generation would be a bonus, but it isn’t essential.
You’ll be joining an ambitious company at a pivotal stage of growth, with the opportunity to develop alongside the business and potentially receive equity.
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