Credit Controller

LSE is committed to building a diverse, equitable and truly inclusive university.

Salary from £32,890 to £36,052 per annum inclusive with potential to progress to £38,422 pa inclusive of London allowance.

The Fees, Income and Credit Control Office is seeking to recruit an enthusiastic and well-organised Credit Controller to support all internal and external stakeholder requests across its service portfolio.

Responsibilities

• Under the direction of the DHFICC, ensuring the implementation of, and adherence to, the schools income and debt collection policies and procedures.
• Ability to negotiate and reach acceptable settlements in line with guidance without compromising the Schools position.
• Maximise collection and mitigate the risk of non-payments.
• Meet objectives, strategic targets, collection targets and KPI’s as required.
• Coordinate bad debt proposals and write offs.
• Resolve queries efficiently and effectively for all students, customers and stakeholders.
• Advising on related legal, compliance and procedural issues.
• Point of contact for external collection agent referrals.

Candidates should have

• Knowledge of Income / debt collection cycles and procedures, including relevant legislation and required to be CICM qualified or working towards qualification.
• Post holder should be undertaking a form of study or attending online training in Credit Control or working towards at least CICM Level 2 Qualification.
• A track record of successful, relevant income/credit control experience at an appropriate level of seniority over a minimum of 3 years.
• Excellent IT skills including in using Microsoft Excel, Microsoft Office and an Accounting or Credit Control system.
• Experience of analysing and interpreting data, producing complex reports and delivering briefings to others and good planning and time management, project management and organisational skills.

Benefits

• An occupational pension scheme.
• Generous annual leave.
• Hybrid working.
• Excellent training and development opportunities.

The closing date for receipt of applications is 18 September 2026 (23.59 UK time). Regrettably, we are unable to accept any late applications.

£32,890 to £36,052 per annum inclusive with potential to progress to £38,422 pa inclusive of London allowance.

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