Company: Napo Limited
Location: London
Job Description:
Napo Limited is seeking an experienced Customer Support Lead to scale our fast-growing pet-insurance operation. You will drive frontline support, own KPI models, and reduce churn through process improvements, balancing hands-on work with strategic leadership.
In a fast-paced startup environment, you will build teams, optimise workflows, and ensure compliance while delivering empathetic service across chat, email and phone.
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Posted: November 1st, 2026