Food Manager

Overview

In this Food Manager role, you will lead and coach a fast-paced food hall to high standards, ensuring compliant, smooth operations and exceptional customer service. You’ll drive performance, schedule and payroll accuracy, and provide direction even when senior leadership isn’t present. You’ll own store performance, shaping colleague development and customer experience to keep us as the first choice for food. This role offers meaningful impact through hands-on leadership in a high-volume environment with a strong focus on KPI delivery.

Pay / Benefits

• Discount card 10% off (Sainsbury’s, Argos, Tu, Habitat)
• Annual bonus scheme
• Free food and hot drinks for colleagues
• Generous holiday entitlement
• Pension – employer contributions match 4-7.5%
• Sainsbury’s share scheme

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall
• Manage compliance to processes while delivering passionate shop keeping and customer service
• Ensure every customer gets the food they want when they shop with us
• Manage performance, capability, disciplinaries, and scheduling/pay accuracy
• Occasionally assume overall responsibility for running the store and guiding colleagues to deliver for the customer
• Lead operations and provide direction in the absence of more senior management

Key requirements

• Track record of delivering exceptional customer experiences with coaching
• Experience leading teams in dynamic, customer-facing environments
• Leadership in high-volume, fast-paced operational settings in retail, food service, or hospitality
• Proven success delivering against KPIs (sales, stock, customer satisfaction, engagement)
• Experience managing complex people matters (performance, absence, employee relations)

• customer-focused
• inspiring leadership
• conflict resolution
• KPI tracking and reporting
• performance management
• discipline and employee relations

…