Quality Assurance Lead – Edmonton

Overview

You will lead quality and food safety across Edmonton Operations, shaping a culture of continuous improvement. You collaborate with Engineering, Technology and Operations to embed quality in new products and processes. You will own audits, CAPA and KPI-driven improvements to safeguard safety, quality and customer satisfaction. This role connects with cross-functional teams and external stakeholders to drive sustainable quality performance in a high-volume beverage facility. A meaningful impact awaits as you help propel operations and customer trust.

Responsibilities

• Lead and develop business unit teams to achieve top-tier quality and food safety performance
• Promote a strong quality culture across operations and ensure compliance with standards, customer requirements and regulations
• Manage end-to-end customer complaints, conduct root cause analysis and implement preventive actions
• Monitor KPIs, analyse trends, and drive improvements in quality and safety performance
• Coordinate internal, external, customer and regulatory audits and close findings timely
• Develop and monitor action plans from audits, non-conformances, and reviews to drive sustained improvement
• Collaborate with Engineering, Technology and Operations on product introductions, capital projects and new technologies ensuring quality and safety embedment
• Lead continuous improvement initiatives using problem-solving and Operational Excellence
• Lead investigations into incidents, ensuring effective corrective actions and long-term sustainability
• Support cross-functional Operational Excellence projects with quality and safety expertise
• Build relationships with stakeholders to align on quality objectives and risk management

Key requirements

• Degree in Science, Food Science or related discipline preferred
• Experience in an FMCG manufacturing environment, ideally beverages or food
• Knowledge of food safety and quality standards
• FSSC 22000 knowledge beneficial but not essential
• HACCP knowledge

• Collaboration and stakeholder management
• Strong problem-solving and analytical abilities
• Effective communication and coaching
• Food safety and quality standards
• FSSC 22000 (beneficial)
• HACCP

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