Customer Experience Manager – Property Handover

Potensis is seeking an experienced Customer Service Manager to join a growing region, overseeing high value residential developments from handover through the warranty period. This full-time, fixed-term contract for 12 months offers an exciting opportunity to shape service delivery across multiple sites.

You will lead handover processes, resolve escalated issues, train staff, coordinate with internal teams and external contractors, and ensure timely, well-documented customer communications.

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