Senior IT Support Engineer

Overview

Senior IT Support Engineer to deliver advanced 2nd/3rd line technical support for a diverse client base, resolving complex hardware, software, networking and infrastructure issues. You’ll work with Microsoft 365 and Windows Server environments, mentor junior staff, and help implement and improve client IT systems. The role combines hands-on troubleshooting with proactive service delivery in a hybrid-working, development-focused environment. You’ll contribute to high customer satisfaction and ongoing technical performance improvements.

Pay / Benefits

• Hybrid working after probation
• Funded industry certifications
• Personalised development plans
• Free onsite parking

Responsibilities

• Provide advanced 2nd and 3rd line IT support across multiple technologies
• Troubleshoot and resolve complex hardware, software, networking, and infrastructure issues
• Support Microsoft-based environments, including Microsoft 365 and Windows Server
• Manage escalations and assist with junior team members
• Support implementation, maintenance and improvement of client IT systems
• Collaborate with colleagues to ensure excellent service delivery and customer satisfaction
• Identify opportunities to improve systems, processes and technical performance

Key requirements

• Proven experience in senior IT support, 2nd line or 3rd line roles
• Strong troubleshooting and problem-solving abilities
• Experience with Microsoft technologies (Microsoft 365, Windows environments)
• Good understanding of networking and IT infrastructure
• Excellent communication and customer-focused approach
• Ownership mindset for technical issues and willingness to develop skills
• Industry certifications are beneficial but a willingness to learn is essential

• Customer-focused
• Strong communication
• Ownership and accountability
• Microsoft 365
• Windows Server
• Networking and IT infrastructure

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