West Bridgford, EastMidlands NG2, United Kingdom
Part-time Permanent Associate
Posted 29 Oct 2026
Description
Case Management Administrator
Part time – 24 hours. 3 days per week (preferably Tuesday Thursday Friday)
Occasional Saturdays to cover any annual leave
Need to Know
Response Physio & Sports Therapy comprises a network of 18 clinics across the UK looking after patients who are self paying or referred by the NHS or their insurance company. We have a growing support centre team based in West Bridgford, Nottingham & now have a rare and exciting opportunity for a dynamic individual to join us.
The ideal candidate will have great attention to detail, excellent communication skills, a positive attitude towards change and the capability to adapt in a role where no two days are the same.
Case Management Administrator responsibilities:
- Case manager of allocated insurance companies.
- Patient management for allocated insurance companies
- Administrative duties, including patient enquiries via email and telephone calls.
Role Requirements:
To be successful in this role you will have a professional & positive approach and the below skillset:
- The ability to quickly build rapport
- Excellent attention to detail
- Strong IT skills (Microsoft Office essential, Diary Management System experience preferred)
- Previous experience within a customer service roles
- The ability to work in a continuously developing environment
Who is Response Healthcare Group?Since 2004, Response Healthcare Group has been committed to delivering tailored healthcare services through our network of brands:
- Response Physio & Sports Therapy: Providing expert physiotherapy services in our David Lloyd Club clinics.
- Response Primary Care: Delivering early intervention and treatment for musculoskeletal conditions in partnership with primary care networks and GP practices.
- Response Occupational Health: Promoting employee well-being through comprehensive occupational health services.
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