Multichannel Council Customer Service Specialist

Fylde Council is seeking a Customer Services Officer to work in a busy call centre and at the front desk, handling enquiries across a wide range of council services. You will resolve issues by taking ownership and using IT systems to process information, aiming to first contact as many enquiries as possible.

The role requires strong customer service delivery, adaptability and the ability to manage potentially challenging situations, within a supportive team.

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