Housing Officer

We are currently working in partnership with a Housing Association based in South London, who are looking to appoint a Housing Officer on a permanent basis.

The salary for this post is £40,000.

The ideal candidate will have previous experience in a Housing Officer role, particularly in tenancy management and neighbourhood services.

Duties will include (but are not limited to):

• Delivering face-to-face tenancy management and support customers throughout their tenancy lifecycle
• Conducting property inspections, tenancy audits, and estate visits to ensure standards are met and address issues
• Managing tenancy changes and enforcement, including legal action for breaches and dealing with complex enquiries
• Supporting lettings of new builds and help develop thriving neighbourhoods
• Promote community engagement and safety, resolving nuisance behaviour and building strong local relationships
• Safeguarding vulnerable residents by identifying needs, signposting to support, and escalating concerns
• Maintaining accurate records and stay informed on relevant legislation, policies, and procedures

Experience required:

• Understanding of legal processes for dealing with breaches of tenancy
• Tenancy and neighbourhood management
• Delivering a front-line service in a related field

Skills, knowledge and expertise required:

• Good communication
• Empowering and supportive
• Embody organisational values

Working hours:

• Full Time

Please note that you require recent experience to apply for this role.

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