IT Service Desk Analyst – 1st/2nd Line Support

Wolviston Management Services is seeking an IT Service Desk Analyst to join its Billingham-based IT Infrastructure team. You will provide first-line and, where appropriate, second-line technical support across hardware, software, networking, and peripherals to ensure safe and reliable business operations.

You will handle incidents via phone, email, and self-service portals, contribute to knowledge bases, and participate in on-call/out-of-hours coverage as required.

#J-18808-Ljbffr…