Housing Customer Service Specialist – Multi-Channel Support

Onward Homes in Accrington is seeking a Customer Service Specialist to join the busy team. The role is full-time and permanent, offering a salary of £27,450 per year, with 35 hours per week and a shift pattern 8am–6pm, Monday to Friday.

You will handle housing tenancy enquiries via phone, email and social media, aiming for first time resolution while maintaining records. Benefits include 40 days paid holiday, pension contributions up to 10%, Simply Health, a learning allowance, and

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