Customer Service Manager

Customer Services Manager

Stevenage | £30,000 – £36,000 | Full-Time, Permanent

Working Hours: 8:30am – 5:00pm

We’re looking for an experienced Customer Services Manager to lead our customer service team.

Key Responsibilities

• Manage, train, and support the customer service team.
• Set and monitor KPIs and team performance.
• Ensure customer satisfaction targets are consistently achieved.
• Handle customer enquiries and resolve escalated issues.
• Develop and maintain customer service procedures and processes.
• Manage team holidays and departmental resources.
• Keep customer service systems and processes up to date.

About You

• Previous experience in a customer service management or supervisory role.
• Strong leadership and communication skills.
• Customer-focused with excellent problem-solving abilities.
• Organised, proactive, and able to motivate a team.

If you’re passionate about delivering outstanding customer service and leading a small, dedicated team, we’d love to hear from you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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