Application Support Engineer

Overview

As part of Shawbrook’s CTO team, you will support core applications to ensure performance, reliability, and security. You will collaborate with data, corporate technology, information security, and delivery leads to keep end users productive across Shawbrook and its subsidiaries. Your work drives efficiency and a stable, user-friendly technology environment in a fast-paced, innovation-driven bank. This is a chance to contribute to a purpose-led culture that blends technology excellence with client-centric outcomes.

Pay / Benefits

• Market leading family friendly policies (Maternity, Adoption, Paternity) from Day 1
• Headspace mindfulness app
• Peppy fertility and menopause support
• Employee Assistance Programme (EAP)
• Cycle to work scheme
• Contributory pension and death in service

Responsibilities

• Support core applications to ensure performance, reliability, robustness and security.
• Provide operational end-user support for Shawbrook and subsidiaries, driving efficiency, enhancing user experience, and maintaining stability of end-user systems.

Key requirements

• Bachelor’s degree in Technology or related field or proven professional experience (preferred)
• Proven experience in application or technical support within banking/financial industry
• Strong analytical and problem-solving abilities
• Excellent communication and presentation skills
• Experience with banking regulations and compliance requirements
• AWS/Azure cloud experience
• Excellent organizational and planning skills
• Accuracy and attention to detail
• Proactive, self-motivated, able to work on own initiative
• Strong team player with excellent interpersonal skills

• Excellent communication
• Problem-solving
• Proactivity
• AWS/Azure cloud experience
• Banking regulations and compliance knowledge
• Operational end-user support

…