Operations Manager

Overview

As Operations Manager, you will lead multiple teams within an established IP firm to drive efficiency and support growth. You will partner with Partners and senior leaders to align operations with business objectives, optimize workloads, and develop staff. The role focuses on process improvements, resource planning, and performance management to enable scalable, high-quality service. This is an opportunity to shape how a professional services firm operates and grows in Birmingham.

Responsibilities

• Lead and develop Patent Paralegal, Trade Mark Paralegal and Business Support teams (~40 staff)
• Oversee workforce planning, resource allocation and team performance
• Monitor workloads, productivity and capacity to inform operational decisions
• Manage performance reviews, employee relations and staff development
• Identify and drive process improvements for operational efficiency
• Collaborate with Partners and senior stakeholders to support business objectives

Key requirements

• Significant experience in a senior operational leadership or management role
• Proven experience managing multidisciplinary teams within a professional services environment
• Strong knowledge of workforce planning, performance management and employee relations
• Experience using management information to improve workflows and resource utilization
• Excellent leadership, communication and stakeholder management skills
• Knowledge of IP administration; Inprotech and iManage would be advantageous

• leadership
• communication
• stakeholder management
• IP administration
• Inprotech
• iManage

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