ServiceNow Business Analyst – Hybrid, Gov & GenAI

Government Property Agency is implementing a major ServiceNow transformation across HR, IT, and customer services. As a Business Analyst you will lead discovery, design and delivery of enterprise solutions, shaping governance, AI-enabled capabilities and smoother operations for a modern Civil Service.

You will elicit requirements, map processes, and drive improvements, working with Planon, Salesforce and Microsoft 365/Azure integrations, while ensuring compliance with UK standards and

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