Patient and Administration Care Co-Ordinator

Overview

In this role you support both patients and clinicians within the ADHD service, guiding patients through assessment and treatment pathways with clear, compassionate administration. You act as a key contact, manage appointments, and ensure accurate records while enabling joined-up care across NHS partners. You work closely with the clinical team to keep processes smooth, confidential, and patient-centered, contributing to service improvements and a supportive culture.

Responsibilities

• Act as first point of contact for patients, carers and families via phone, email and in person
• Help patients complete questionnaires, forms and assessment paperwork with clear guidance
• Guide patients through ADHD assessment and treatment pathway, explaining processes and timelines
• Coordinate appointments: booking, confirming, rescheduling and reminding patients
• Monitor attendance and follow up with missed or canceled appointments
• Maintain professional, empathetic interactions with patients
• Signpost patients to VCSE partners for lifestyle modifications
• Provide administrative support to clinicians: diary management and rota coordination
• Prepare and manage clinic appointment lists
• Manage clinical correspondence, reports, documentation and prescription requests
• Coordinate MDT meetings, including scheduling agendas and minutes
• Track workflow to ensure clinicians have necessary information
• Liaise with NHS organisations, GP surgeries and SPFT for joined-up care
• Input and update patient information on electronic systems; ensure governance and GDPR compliance
• Maintain filing systems, support audits and data collection
• Identify gaps in administrative processes and suggest improvements
• Support service development projects and quality improvement initiatives
• Contribute to a positive, inclusive service culture

Key requirements

• Proven experience in an administrative, coordination or customer-facing role (healthcare or mental health desirable)
• Desirable exposure to mental health, neurodevelopmental or ADHD services
• Understanding of ADHD and related challenges across the lifespan
• Excellent verbal and written communication
• Strong organisational and time management skills
• Confidence in helping patients complete forms and understand processes
• Experience managing rotas or clinical schedules
• Ability to handle sensitive information discreetly and professionally
• Desirable knowledge of electronic patient record systems (S1/EMIS)

• Excellent communication skills (verbal and written)
• Strong organisational and time management
• Empathy and professionalism in patient interactions
• Discretion with confidential information
• Knowledge of electronic patient record systems (S1/EMIS)
• Data governance and GDPR awareness

…