IT Service Desk Specialist: Swift, Expert Tech Support

Rochdale Borough Council’s ICT Service Desk is seeking a customer-focused Service Desk Agent to log, diagnose and resolve ICT incidents and service requests across the organisation. You will work closely with ICT teams and external suppliers to deliver timely updates and maintain service levels.

Successfully handling requests requires technical mindset, strong communication, and a commitment to continual service improvement in line with ITIL best practices.

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