French Speaking Customer Service Administrator

French Speaking Customer Service Administrator

Location: Exeter, Devon – Hybrid Working

Salary: £24,500 per annum

Contract: Permanent, Full-Time

Hours: 35.25 hours per week

We are recruiting for a French Speaking Customer Service Administrator to join an established international business based in Exeter.

This is a varied position combining B2B customer service, sales administration and order management. You will be responsible for supporting French-speaking customers, processing orders and ensuring deliveries and customer enquiries are handled efficiently.

The Role

• Process customer orders, credits and pricing adjustments accurately




• Manage customer enquiries and resolve issues in a timely manner




• Monitor deliveries, backorders and product availability




• Maintain strong relationships with customers and internal departments




• Liaise with logistics and sales teams to ensure smooth order fulfilment




• Handle customer complaints and provide effective solutions




• Maintain accurate customer records and update internal systems




• Support sales reporting and general administrative activities

About You

• Fluent French and English, both written and spoken – essential




• Previous B2B customer service or sales administration experience




• Excellent communication and organisational skills




• Strong attention to detail and ability to manage multiple tasks




• Confident using Microsoft Office, particularly Excel and Outlook




• Comfortable working with customer orders, enquiries and deadlines




• Proactive, adaptable and able to work independently or as part of a team




• Experience with SAP or other ERP systems would be advantageous but is not essential

What’s on Offer

• Hybrid working with flexibility to work from home




• 25 days’ annual leave, increasing with service




• Up to 70% staff discount




• Pension scheme with up to 6% employer matching




• Option to buy or sell annual leave




• Early finish on Fridays




• Cycle to Work Scheme and additional employee benefits

This is a fantastic opportunity for a French-speaking professional with a background in customer service or sales administration to join an established international business.

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