Technical Account Manager – Auth0

Overview

As an Auth0 Technical Account Manager, you act as a trusted identity coach for enterprise customers, guiding them to adopt and optimize Auth0 solutions. You’ll learn clients’ business goals, map identity strategies to security and product roadmaps, and drive long-term value. You’ll work with developers, product owners, and executives to elevate technical maturity, manage risks, and align initiatives with customer outcomes. This role offers a chance to influence security posture at scale while shaping a strategic Auth0 adoption plan.

Responsibilities

• Serve as a trusted Identity Coach delivering timely technical guidance and best practices
• Deeply learn customers’ business goals and challenges through the lens of identity
• Build and nurture relationships across stakeholder personas from developers to C-level
• Lead regular executive meetings to recap value and roadmap items
• Lead regular practitioner meetings on identity solutions and best practices
• Monitor customer health and proactively address risks and escalations
• Collaborate to grow customer adoption and identify expansion opportunities
• Analyze trends to optimize customer outcomes
• Act as a product evangelist aligning roadmaps to customer needs
• Represent customer voice to shape company strategy

Key requirements

• 5+ years IT experience with 3+ years as Technical Account Manager or equivalent in identity/security
• Fluent in French with ability to engage French-speaking customers
• CIAM core competencies: OAuth, OpenID Connect, SAML 2.0
• APIs and HTTP request proficiency
• Understanding of web/native apps, integration patterns, and UX considerations
• Security monitoring, 3rd party signals integrations (SIEM, WAF, etc.)
• Cloud/SaaS/PaaS services adoption and integration
• SDLC and developer practices awareness
• Customer-first mindset with strong business acumen
• Proven ability to manage multiple initiatives and communicate with diverse levels
• Excellent presentation and whiteboarding skills
• Strong influence on customer behavior and health metrics
• Location: Dublin, London, or Paris with travel <25%

• customer-centric mindset
• strong communication
• problem-solving
• OAuth
• OpenID Connect
• SAML 2.0

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