L1 Support Engineer/System Engineer

• Troubleshooting experience and resolving IT infrastructure issues in collaboration with teams based in Headquarters.
• Experience troubleshooting and resolving systemic issues affecting end users.
• experienced with Work in collaboration with Headquarters on Server management (e.g. DHCP, DNS, Print, File) and Networking equipment
• The onsite System Administrator support staff is expected to provide services between 0700h and 1800h from Mondays to Fridays except Public Holidays covering 40 hours per week.

Main responsibilities

Ad-hoc responsibilities (not limited to):

From time to time, manual lifting and shifting will be required, e.g., moving desktops, monitors, racking up servers and switches etc.

Job responsibility:

• Troubleshoot infrastructure issues in liaison with teams in Headquarters
• Assist in ad-hoc projects and tasks
• Administer device and patch management for Infrastructural and corporate end user devices
• Assist in Helpdesk tasks
• work with DNS, TCPIP, DHCP, WAN/LAN and WiFi
• work on cloud computing, Intune, Office 365, SharePoint, OneDrive, VMWare, Networking etc.
• support and work on Windows Server
• working on VMWare Servers Veritas NetBackup
• Hyper-converged systems like Nutanix
• Support Network equipment (Cisco) and Scripting.

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