Customer Strategy and Support Project Lead – Temporary until December 2027
Looking for an opportunity to broaden your experience and make a real difference?
We’re looking for an organised, proactive Customer Strategy and Support Project Lead to join us temporarily while the current postholder takes up a development secondment.
You don’t need to be a customer experience specialist. If you’re good at coordinating activity, working with others and turning information into practical action, we’d love to hear from you.
You’ll bring:
- Strong organisation and project coordination skills.
- Confidence working with colleagues and stakeholders.
- The ability to identify themes and turn insight into action.
- An interest in customer experience and continuous improvement.
About the Role
- Keeping customer projects and actions on track.
- Coordinating our Customer Delivery Group.
- Supporting our customer survey and analysing feedback.
- Turning insight into practical recommendations and actions.
- Providing clear updates to senior leaders.
It’s a varied role offering the chance to build your project, stakeholder and customer insight experience while contributing to better services for our customers.
Take a look at the job description to find out more.
Location: Mansfield, hybrid working, averaging 2 days on site
Proud member of the Disability Confident employer scheme
Company: The Coal Authority Salary: £31,032.84 to £32,666.15 a year Hours: Full-time Location: Mansfield, NG18 4RG Job type: Contract Posting date: 31 Oct 2026 Closing date: 13 Nov 2026
Summary
Looking for an opportunity to broaden your experience and make a real difference?
We’re looking for an organised, proactive Customer Strategy and Support Project Lead to join us temporarily while the current postholder takes up a development secondment.
You don’t need to be a customer experience specialist. If you’re good at coordinating activity, working with others and turning information into practical action, we’d love to hear from you.
You’ll bring:
- Strong organisation and project coordination skills.
- Confidence working with colleagues and stakeholders.
- The ability to identify themes and turn insight into action.
- An interest in customer experience and continuous improvement.
About the Role
- Keeping customer projects and actions on track.
- Coordinating our Customer Delivery Group.
- Supporting our customer survey and analysing feedback.
- Turning insight into practical recommendations and actions.
- Providing clear updates to senior leaders.
It’s a varied role offering the chance to build your project, stakeholder and customer insight experience while contributing to better services for our customers.
Take a look at the job description to find out more.
Location: Mansfield, hybrid working, averaging 2 days on site
Closing date: 15 November 2027
Interviews: w/c 23 November 2027
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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