Sales Manager, Selfridges

Overview

In this role you ensure the store operates efficiently and cost-effectively while upholding service standards. You lead demonstrations and product briefings to showcase value, manage day-to-day store activities, and supervise teams to hit sales targets. You handle customer inquiries, resolve issues, and coach staff to improve performance. This is a hands-on leadership role in a luxury retail environment that values excellence, heritage, and customer-centric engagement.

Responsibilities

• Ensure efficient, cost-effective store operations and service standards
• Lead a team of demo specialists to maximize customer value during demonstrations
• Supervise day-to-day operations to achieve sales goals across the store or departments
• Oversee order processing and accuracy, with timely escalations as needed
• Assign short-term work schedules and manage performance to meet timelines
• Identify upsell opportunities during service interactions and sales calls
• Develop customer contact plans for launches and campaigns
• Act as first point of contact for customer inquiries and resolve or escalate issues
• Propose product configurations and quantities to meet customer needs and invite purchases
• Support personal development through training, coaching, and certifications
• Stay informed on technology, regulations, and industry best practices
• Monitor team performance and contribute to performance appraisals

Key requirements

• General Experience practitioner capable of working unsupervised
• Managerial experience in supervision of junior colleagues

• leadership
• strong communication
• customer focus
• problem solving
• coaching and development
• deadline-oriented planning

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