First-Line Service Desk Engineer — Hybrid IT Support & Growth

GEM Partnership in South Tyneside is seeking a Service Desk Engineer (1st Line) to join a growing IT team. You will provide first-line IT support via phone, email and ticketing systems, with focus on Windows, Microsoft 365 and Active Directory. Remote troubleshooting and desktop/laptop/mobile device support are key parts of the role.

You will log, triage and resolve incidents to meet SLAs, with potential hybrid working for exceptional candidates and a Mon-Fri schedule.

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