Administrative & Customer Support Coordinator

• Full training provided with clear career progression opportunities
• Varied customer-facing role combining administration and operations

About Our Client

Our client is a well-established global business with a strong reputation for delivering professional, customer-focused services. They offer a supportive environment, comprehensive training, and excellent opportunities for development.

Job Description

Key Responsibilities

• Deliver a professional and welcoming experience for customers and visitors.
• Manage front-of-house reception and support appointment scheduling.
• Respond to customer enquiries via telephone, email, and in person.
• Review and process customer documentation accurately and efficiently.
• Maintain accurate records through data entry, document scanning, and system updates.
• Support the end-to-end application and administrative process in line with company procedures.
• Process payments and maintain accurate transaction records.
• Provide administrative support across both front-office and back-office functions.
• Monitor and check documentation to ensure completeness and accuracy.
• Work collaboratively with colleagues to achieve individual and team objectives.
• Assist with training and supporting new team members when required.
• Deliver exceptional customer service while managing a high-volume workload.
• Support mobile events and attend alternative locations when required.
• Ensure all customer information is handled confidentially and in accordance with company procedures.
• Maintain a high level of attention to detail and accuracy across all administrative activities.

The Successful Applicant

The Successful Applicant Will Have

• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• A high level of attention to detail and accuracy when processing information.
• Experience using Microsoft Office applications, including Outlook, Word, and Excel.
• Confidence interacting with customers both face-to-face and over the phone.
• The ability to work effectively both independently and as part of a team.
• Strong data entry and administrative skills.
• The ability to remain calm and organised in a fast-paced environment.
• A proactive attitude and willingness to learn new processes and systems.

What’s on Offer

• Temporary Administrative & Customer Support Coordinator role based in London.
• 5 days a week on site
• Hourly pay of £13.50 to £15.50, dependent on the level of experience.

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Administrative & Customer Support Coordinator City of London, England

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