AI-Driven Technical Writer for Customer Support Docs

Veeqo, Amazon’s multi-channel shipping and inventory platform, seeks a Technical Writer in Swansea to own the documentation lifecycle for a product-led support function. You will create and maintain help guides, SOPs and in-app messages that empower customer self-service and improve ticket deflection.

You will collaborate with product, engineering and support teams to ensure accurate, customer-centric content across customer-facing and agent-facing systems.

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